All returns MUST have a return authorization number, NO EXCEPTIONS.
30 Day Money Back Guarantee on Moissanite Jewelry.
If you are not completely satisfied with your Moissanite jewelry purchase from MB Goldsmiths for any reason, simply follow the instructions below to return your jewelry item with proof of purchase. All merchandise received for a full refund will be charged a re-stocking / cleaning / processing fee (10% of purchase). All items returned must be sent via USPS insured with delivery confirmation. Please see all return information below.
Loose Moissanite jewels must be returned within 10 days and we must be notified by email within 7 days. There will be a 10% restocking fee based on the purchase price. Other merchandise will have a 30 day return policy. We must be notified by email within 7 days that you are returning the merchandise and we must have it within 30 days from the receipt of goods. All items must returned with all original packaging and all security tags intact.
All special orders are final sales and our 30 day guarantee does not apply. We do warrant the workmanship of the product and manufacturers defects for 30 Days. Special orders include but do not exclude
A) any jewelry item or loose stone not posted on this site,
B) any enhanced item or
C) any invoice marked “Special Order”.
D) any item marked “Special Order
E) all one time only and overstock items
F) any re sized ring from original order size
G) any platinum, palladium jewelry item or items set with the Forever brilliant stone
H) No upgrades or exchanges permitted on or toward special sale items
All items returned must be sent via USPS insured with delivery confirmation.